7u7 songs Privacy Policy

Introduction and Scope

This privacy policy ("Policy") applies to all services, websites, and associated applications of the 7u7 songs platform. When you register on our platform, log in, or use any service, you are considered to have agreed to the terms set out in this Policy.

The purpose of this Policy is to clearly inform you how your personal information is handled. 7u7 songs believes that data protection is not merely a legal obligation — it is the foundation of building a trustworthy relationship with users. You can read our About Us page to learn more about the site.

This Policy has been prepared in accordance with applicable data protection regulations and practices in Bangladesh. If any significant changes are made to the service, we will update this Policy and notify users as much as possible.

What Information Is Collected

7u7 songs collects various types of information to operate its services. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself includes:

• Name, email address, and mobile number provided at registration
• Identity document information submitted for account verification
• Payment-related information used during deposits and withdrawals (bKash, Nagad, Rocket)
• Messages and attachments you send when contacting our support team
• Date of birth and preferences you enter in profile settings

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and activity logs
• Information collected through cookies and similar tracking technologies
• Records of deposit, withdrawal, and betting transactions

Purpose of Using Information

7u7 songs uses collected information only for specific and legitimate purposes. The main purposes are described in detail below:

3.1 Account Management and Identity Verification

We use your identifying information to keep your account secure and prevent unauthorized access. This information is also needed for OTP verification and password recovery.

3.2 Payment Processing

Relevant financial information is required to securely complete your deposits and withdrawals via bKash, Nagad, and Rocket. This information is shared only with the designated payment gateways in encrypted form.

3.3 Customer Support

Our support team needs access to account information to resolve your issues via live chat or email. This process operates 24/7 in both Bengali and English.

3.4 Security and Fraud Prevention

Automatically collected data is analyzed to maintain platform security and detect unusual activity. All communications are kept secure using SSL encryption.

3.5 Service Improvement

By analyzing user experience, we continuously improve the platform's functionality and interface. Personally identifiable information is not used in this analysis.

3.6 Promotional Communications

If you agree to receive communications, information about new bonus offers, events, or services may be sent to your mobile or email. You can stop receiving such communications at any time.

Data Storage and Security

7u7 songs stores all collected data on secure servers with SSL encryption. The following policies are followed for data storage and processing:

• Your password is stored as an encrypted hash — no staff member can read it
• Sensitive payment-related information is stored on the payment gateway provider's servers, not on ours
• Multiple security layers are maintained to prevent unauthorized access to our data centers
• Regular security audits are conducted and any vulnerabilities found are resolved promptly
• Even after your account is closed, certain information may be retained for a defined period for legal and financial reasons

Complete security on the internet cannot be guaranteed, but we make every effort to keep your information safe by following industry-standard best practices.

Sharing Information with Third Parties

7u7 songs does not sell your personal information to any third party. However, certain information may be shared in the following limited circumstances:

5.1 Payment Providers

Necessary information is shared with mobile financial services such as bKash, Nagad, and Rocket to complete transactions. These third parties have their own privacy policies and comply with applicable regulations.

5.2 Technology Service Providers

Software and infrastructure providers used to operate the platform may access certain technical information. These parties operate under strict confidentiality agreements and may not use the data elsewhere.

5.3 Legal Obligations

Information may be provided under a court order or lawful directive from a competent authority under Bangladesh law. In such cases, we will provide only the minimum information required.

5.4 Business Transfers

In the event of a future merger or acquisition, user information may be transferred. In such a situation, you will be informed in advance and the protections of this privacy policy will remain in place.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 7u7 songs website. Cookies are small text files stored in your browser that help improve the site's functionality.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. Without them, the service will not work properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, interface settings, and previous session information, providing a personalized experience on your next visit.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which pages are visited most and where users encounter problems. This information is not personally identifiable.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain services from working.

User Rights

7u7 songs believes you should have full control over your own information. Based on this, we provide you with the following rights:

• Right to access: You have the right to request a copy of the information stored in your account.
• Right to correction: If any of your information is incorrect, you can request us to correct it.
• Right to deletion: You can request deletion of information that is not subject to legal obligations.
• Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to opt out of promotional communications: If you do not wish to receive marketing messages, you can stop them at any time.

To exercise these rights, contact our support team via live chat or email. We will generally respond to your request within a reasonable time.

Protection of Minors

7u7 songs services are intended only for persons aged 21 or older. We do not knowingly collect information from any minor.

An age verification process is followed at registration. If we become aware that a minor has opened an account using false information, that account will be suspended immediately and the associated information will be deleted. You can read our Responsible Gaming guidelines to learn more.

Policy Changes and Updates

This privacy policy may change from time to time due to technological changes, legal requirements, or service development. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown when you log in to the platform
• The "Last updated" date at the top of this page will change

Continuing to use the service after an update will be considered your agreement to the new policy. If you do not agree with the changes, you may request to close your account.

This policy should be read alongside 7u7 songs' Terms and Conditions, which describe the full terms of use of our services.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support 24/7 in Bengali and English:

• Live Chat: Log in to the platform for immediate assistance
• Email: [email protected]

We take your complaints seriously and try to resolve them as quickly as possible. For answers to more general questions, you can visit our FAQ page.